It is not an understatement to say that organizations throughout the world are struggling with the ever-expanding role of quality. In recent decades, the term “quality” has expanded beyond the classical interpretation of “satisfying customer needs and expectations related to the supplied product” to include not only the delivery of excellence to a variety of…

ISO standards are developed and published by International Organization for Standardization (ISO) with an objective to bring about excellence in quality & business management of an organization. Certification against an ISO standard is merely a third-party endorsement of the implementation; certification is not mandatory and in-fact it is just an option. ISO 9001:2015 helps the…

Globally, the preparedness of organizations to identify & mitigate the business risks is far less than a decade ago. Globalization is no doubt a contributing factor. It has driven greater connectivity, enabling people, goods and services to move freely improving the quality of life, especially for people in the developing world. However, globalization has also…