International Organization for Standardization (ISO) develops and publishes standards for various management systems like Quality Management System (ISO 9001:2015), Information Security Management System (ISO 27001:2013), Food Safety Management System (ISO 22000:2005) etc.

All these standards are developed with an objective to establish an effectively controlled, Process Dependent Management System (PDMS), if implemented within an organization. PDMS is the most fundamental requirement for any organization to:

  1. know where does it stand in terms of achieving their sole business objective
  2. know where does it stand in terms of achieving their customer’s satisfaction
  3. take informed decision about any internal & external issues, needs & expectations of interested parties, operational processes etc. within the context of the organization.

It is fundamentally essential for any organization to establish a most suitable management system specific to the sole business objective. The organization may choose to adapt an international management system or use an ISO standard to meet this objective.

Global Market leaders & businesses identify process-specific control parameters and effectively control their processes, to achieve desired result from selected processes.

Customer related processes like sales, marketing, customer communication, advertising, internet marketing etc. etc., can be those processes which can directly or indirectly effect the business profits and results, of an organization. Having these processes effectively controlled, could be a step forward to achieve desired business results.

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